Q) Do I have to have a Tax ID in order to purchase?

A) A Sales Tax Number is not required in order to purchase from us, however, we do charge sales tax on all orders that ship within Indiana.

Q) Do you have a minimum order requirement?

A) We have a No Minimum Order Policy. You can order one item or full cases.

Q) What payment methods do you accept?

A) We DO accept Paypal, Visa, MasterCard, Amex and Discover.
    We DO NOT accept wire transfers, money orders or checks.

Please Note:

* When checking out, you must enter the billing address exactly as it appears on your monthly statement or the charge will be declined. Larger orders may require a credit card authorization form to be completed and returned to us. Your bill will show a charge from Vista Wholesale.

* We can only accept Paypal payments from Confirmed Addresses. If your address with Paypal is Unconfirmed, you will need to use a credit card (Paypal debit card is ok to use). Payments from Unconfirmed accounts will be refunded.

Q) Does Vista Wholesale ship internationally?

A) We can ship to Countries deemed low risk by our credit card processor. The list of Countries we ship to can be seen in the dropdown box on the shopping cart page. We can not ship Lighters, Airsoft Guns or Knives to international destinations. If you are dropshipping outside the USA, keep in mind that Tracking is not available for international locations.

Q) How long before my order ships?

A) Most orders will be processed same day or next. (Allow 3 business days during November and December). We do not guarantee same day order processing. International orders may take an extra day or two to ship due to customs paperwork. We will email tracking information upon shipment (Tracking is not available for international destinations). Delivery time varies and is dependent upon your location and the shipping method chosen during checkout. Please review our Shipping Information page for more information.

Q) My order was short, what do I do?

A) You must contact us immediately if a shortage is found. We will investigate the issue and, if needed, contact the shipping carrier to file a claim of shortage. Please note that all packages are double verified before being shipped. We will repack the order and compare it to the original shipped weight to verify any shortages. If the package appears opened/damaged when delivered, please note this with the shipping carrier at time of delivery.

Q: Do you offering any Imprinting/Personalization?

A): Sorry, we currently do not offer these services.

Q: How long have you been in business?

A): We have been in business since 2001. We started out selling on eBay in 1996 and opened our wholesale business in 1999. We are a family owned and operated business. Unlike some competitors who hold full time jobs and sell online to make extra money, our business is our full time job. We are a legal business registered and incorporated with the state of Indiana. We are a privately held company

Q: Do you offer a catalog or CD of your products?

A): We do not currently offer a hard copy catalog or a CD of our products. We have attempted this in the past but it wasn't cost effective due to changing products

Q: Regarding dropshipping, will my customer see the prices I paid?

A): No, your pricing will not be made available to your buyer. We do not send any invoices in the packages. Instead, we email all invoices to you. This keeps your pricing shielded from your buyers.

Q: Do you have a price matching policy

A): Please contact us if you find any of our products listed elsewhere at a lower price. We will attempt to match their final pricing. Please keep in mind that some companies will offer lower pricing but will tack on hidden "Handling" fees and inflate shipping fees so you must consider final costs (item plus freight).

Please consider the following when comparing prices:

- Is the item REALLY cheaper elsewhere?
Place the item into their shopping cart then get a shipping quote. Are they still cheaper?

Q: Can I shop at your warehouse?